Privacy Policy

Data protection is a matter of trust and your privacy is very important to us. Therefore, we will only use your name and other information related to you in accordance with this privacy policy. We will only collect information that is important to us and we will only collect information that is necessary to conduct business with you.

We will only retain your information as long as required by law or as long as the information is related to the purposes for which the information was collected.

You can visit this website and browse without leaving personal information. When you visit this website, you have an anonymous status that we cannot identify unless you log in using your username and password.

Our privacy policy follows the applicable statutory policies. If you have comments and input, we are happy to receive them via our email address at admin@fod.co.id

 

INTRODUCTION

FOD is responsible for protecting your personal data and complying with applicable laws. We have a commitment to only collect information that is needed for everything related to you in accordance with this privacy policy. Please understand that this policy contains information that you need to know about how we collect, use, process and disclose your personal data. FOD will only retain your information as long as necessary to fulfill a legal obligation or as long as the information relates to the purposes for which the information was collected. Our privacy policy follows the applicable statutory policies for maintaining confidentiality unless we are required by applicable law to disclose data to authorized third parties such as the government or other government agencies, only if there is a valid order.

For the purpose of understanding the Personal Data Protection Policy FOD has the following meanings:

"Applicable Law" means all laws and regulations related to the protection and/or management of personal data that apply in Indonesia, including but not limited to Law No. 11 of 2018 concerning Information and Electronic Transactions (and their amendments), Government Regulation no. 82 of 2012 concerning Implementation of Electronic Systems and Transactions and Regulation of the Minister of Communication and Informatics Number 20 of 2016 concerning Protection of Personal Data in Electronic Systems; “Personal Data” means any data regarding (a) an individual who can be identified (i) from that data; or (ii) from data and other information that we have or that we have access to and including data in our database which can be updated from

time to time, or (b) is defined as “personal data” or “personal information” in Applicable Law; “Platform” means Social Media and the FOD Website collectively and other websites or applications that we may own or manage from time to time; “Social Media” means FOD pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+; “Website” means FOD website; and the FOD, us, or ours” means PT Surya Multi Laksana or its affiliates. In our relationship with you, we may collect Personal Data from you. Examples of Personal Data that we may collect include your name, contact details, mailing and shipping addresses, email address, date of birth, network and device data (including your IP address and device or advertising identifiers), your shopping and browsing behavior, facial image , voice recordings (for customer service calls) and other personally identifiable information that you provide to us in any form or that we obtain through any form of interaction between us and you.

If you provide Personal Data belonging to a third party by submitting the Personal Data to us, you represent to us that you have obtained the consent of the said third party to provide their Personal Data for that purpose.

By (1) clicking “Yes” from our Policy pop-up or from other websites that refer to this Policy from other online platforms, (2) providing us with your Personal Data when registering an account on the Website; or (3) when ordering products or using our services, you have given your consent to the contents of this policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal and regulatory requirements. You agree to be bound by the terms and conditions that apply in this Policy which may be updated from time to time. We will try to inform you either via email or through notifications on the Website if there are material changes to the Policy.

 

COLLECTION OF PERSONAL INFORMATION COLLECTION OF PERSONAL INFORMATION

Everyone can access, view and make transactions on our site, but there are several features and facilities on our site that can only be enjoyed by those who have registered on our site.

We will collect your personal data when:

  • you create an account on the Website;

  • You use any of our services, for example by subscribing to our newsletter or product notifications;

  • You sort or browse our products and services or carry out activities on the Website

  • You accept cookies on your device;

  • You interact with our customer experience team or other representatives, for example, via webform, email, telephone, letter or in a face-to-face meeting;

  • You interact with us through Social Media, for example by liking or commenting on the contents of our posts, or by sending us private messages through our Social Media;

  • You participate in promotions, sweepstakes, initiatives or requests for additional Personal Data through consumer surveys;

  • We accept referrals from business partners and third parties, for example when they refer you to us in order to enjoy the benefits of joint promotional activities or collaborations or to use vouchers that you purchase through them;

  • Representatives authorized to represent you provide your Personal Data to us in accordance with your reasonable authority, for example if your representative purchases our products or services to be sent to you or as a gift;

  • Our third party analysts or service providers provide us with your Personal Data which they have collected and processed in accordance with their own privacy policies; or

  • If you voluntarily submit your Personal Data to us for any reason. We do not store your credit card details whether they are used to process your payments or for customer service purposes. Your credit card details are collected, processed and stored directly by third parties who process payments according to their own terms of use and policies. We do not store your credit card details. However, we may ask for your bank account details in order to process refunds. Please note our Cookies Policy below regarding the data collected and used by third party cookies and trackers on our Website and Apps.

You must provide us with accurate and complete information. We assume that all information and changes that you provide above now or in the future are accurate and true. If the information and changes that you provide are proven to be incorrect, then we hereby declare that we are not responsible for any consequences that may occur in connection with providing such incorrect information and changes.

We may also collect your Personal Data if such collection does not require consent under Applicable Law.

 

USING YOUR PERSONAL DATA

We may use and disclose your Personal Data for the purposes necessary for us to deliver our products and services to you, including to:

  • Register and manage your user account or user accounts and to verify your identity or age;

  • Processing your orders for products and services, processing or receiving payment for your orders;

  • Deliver or provide the product or service you purchased, including asking our courier to call or call you to get your shipping instructions;

  • Process your request for a return or refund of your payment in accordance with our Terms and Conditions;

  • Provide you with services and services related to your user account, for example items that you store in your shopping cart, wish lists or brand or product notifications;

  • Communicating with you matters relating to (i) questions, requests and input from you; material changes to the Terms and Conditions on the Website, our Policy or other terms and conditions; and (iii) matters related to managing your account;

  • Personalize and improve your customer experience when you visit the FOD Website, for example by prioritizing the products and services that appear in your search field;

  • Monitor and ensure the enforceability of our Terms of Service, including matters related to dispute resolution;

  • Meet the provisions of (i) our internal risk controls, (ii) our access related to the payment process or bank services such as credit card disputes, fraud, error in payment; or (iii) applicable laws and regulations; And

  • Ensuring our Websites are functioning properly and to improve their performance by carrying out certain necessary activities, such as debugging, statistical analysis to optimize our Website and Apps.

  • Our internal/administrative records.

 

DISCLOSURE TO THIRD PARTIES

In connection with the use of your Personal Data for the Purpose and for Additional Purposes, we may disclose your Personal Data to:

  • Our employees, consultants and part time workers;

  • Parties that process payments you make through the Website;

  • Our logistics providers such as courier services that deliver orders to you;

  • Our business partners who separately hold your account for a loyalty program or point redemption program;

  • Our business partners or vendors who process our promotional activities, events or services;

  • Our advisors and consultants;

  • Agencies, contractors or service providers who provide operational services for us, such as cloud storage and online processing service providers, marketing optimization, information technology, telecommunications, security or other related services that have an interest in the use or disclosure of your Personal Data; And

  • Other parties that you authorize to receive your Personal Data disclosure from us

  • We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and whose consent we have obtained and managed as necessary for the Additional Purposes; or (b) in circumstances where such use does not require approval under Applicable Law.

  • As much as possible we will minimize the disclosure of your Personal Data only for information that is necessary for the implementation of the Purpose or for related Additional Purposes.

 

ABILITY TO CHANGE AND DELETE ACCOUNT INFORMATION

You can access or correct your name, email address, date of birth, shipping address and correspondence and telephone number by logging into your user account on the Website and selecting "Account Information" and clicking the "Change" option in the column that will be corrected at any time.

 

CONTROL OF YOUR PERSONAL INFORMATION

You can choose to limit the collection or use of your personal information in the following ways:

  • In your membership account, look for a box that you can click to indicate that you do not want your electronic mail address to be used to send various marketing information (newsletters).

  • If you have previously agreed for us to use your personal information to send you marketing information, you can change it at any time by changing your account settings.

Security of personal information We ensure that the information collected will be stored securely. We store your personal information by means of physical, electronic and managerial procedures as long as necessary to fulfill the purposes described in this Privacy Policy.

Your password is the key to enter your account. Please use unique numbers, letters and special characters, and do not share your FOD password with anyone. If you share your password with others, you will be responsible for all actions and consequences taken on behalf of your account. If you lose control of your password, you may lose control of your personal information and other information submitted to FOD. You may also be subject to legally binding actions taken on your behalf.

Therefore, if your password has been compromised for any reason or if you have reason to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to always log off of your account and close the browser when finished using a shared computer.

 

WITHDRAWAL OF CONSENT

If you wish to withdraw the consent you have given us to send you sales, marketing or promotional information, please inform us of the following:

  • To withdraw consent to receive promotions via SMS: You can choose to 'unsubscribe' or 'unsubscribe' by following the steps mentioned in the promotional SMS;

  • To withdraw your consent to receive promotions by e-mail: you can click on the link to 'unsubscribe' or 'unsubscribe' as appears in the e-mail;

  • • To withdraw consent to receive promotional materials together with the order package: please send an email to our Data Protection Officer at the email address below.

After receiving a notification that you wish to withdraw your consent to receive marketing or promotional materials or communications from us, it will take 30 (thirty) days before the withdrawal of your consent enters our system. Therefore you may still receive marketing or promotional materials or communications from us during this time period.

If you withdraw your consent to receive marketing or promotional materials or communications through certain communication channels (for example via SMS), we may still be able to contact you for other purposes related to our products or services through other communication channels that have been registered (for example via email ).

 

ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

We make reasonable efforts to ensure that the Personal Data we may use or disclose to other organizations is accurate and complete. However, you need to inform us if there are changes in your Personal Data. We are not responsible if we rely on Personal Data which turns out to be inaccurate and incomplete if the update has not been notified to us.

We will also put in place a reasonable security system to ensure that your Personal Data gets adequate protection. This includes taking precautions to avoid unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage or changes to your Personal Data. However, we are not responsible for unauthorized use by third parties due to conditions beyond our power or control.

If the Personal Data that is in our control (i) is no longer related to the original purpose for which the Personal Data was collected, or (ii) the retention of Personal Data is no longer needed by us for legality or business purposes, we will take the necessary steps to ensure that the Personal Data is destroyed or destroyed.

 

NO SPAM, SPYWARE, or VIRUSES

Spam, Spyware or viruses are not allowed on the Platform. Please set and maintain your communication preferences so that we can send you communications the way you want. You do not have permission or are not permitted to add other users (even users who have purchased items from you) to your mailing list (email or physical mail) without their consent. You may not send messages containing spam, spyware or viruses through the Platform.

 

CHANGES IN THE PRIVACY POLICY

FOD reserves the right to change our privacy policy in the future which will be posted on this page.

 

FOD RIGHTS 

You understand and agree that FOD has the right to disclose your personal information to any law, regulation, government, tax, law enforcement or government or related rights owner, if ilotte has reasonable grounds to believe that the disclosure of your personal information is necessary for the obligations anything, as a requirement or arrangement, whether voluntary or mandatory, as a result of an order, inspection and/or request of a related party. To the maximum extent permitted by applicable law, in this case you agree not to bring any claim against ilotte for the disclosure of your personal information.

 

APPLICABLE LAW

The terms and conditions in this Privacy Policy are subject to the laws of the Republic of Indonesia.

 

CONTACT US

If you have any questions about your Personal Data or about this Policy, or if you have a complaint about our collection, use or management of your Personal Data, or if you have questions about our compliance with Applicable Laws, please don't hesitate to contact us at admin@fod.co.id